SHIPPING

Shipping costs are based on your shipping address and the total weight of your order. All shipping is tracked, with the exception of UK shipping on orders below the value of £50. Your shipping rate will be calculated once your address details have been entered. Shipping rates and times are listed below. All delivery times quoted above are estimates only, based on availability, processing and postage time: 

UK Untracked (1-3 working days) - FREE
Via Royal Mail, excluding Highlands and Islands, for orders below 1kg & £50 value.

UK Tracked (1-3 working days) - £6.50
Via courier, excluding Highlands and Islands, for orders up to 20kg.

Highlands and Islands (1-3 working days) - £15.50
Via courier for orders up to 20kg.

Europe: Standard Tracked Delivery (4-6 working days) - £20
Via courier to Afghanistan, Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Slovakia, Slovenia, Spain. For orders up to 30kg. 

Europe: Standard Tracked Delivery (5-7 working days) - £35
Via courier to Croatia, Denmark, Finland, French Southern Territories, Liechtenstein, Portugal, Sweden, Switzerland. For orders up to 30kg.

Europe: Standard Tracked Delivery (5-7 working days) - £80
Via courier to Bulgaria, Greece, Norway, Romania. For orders up to 30kg.

Rest of World: Standard Tracked Delivery, Small parcel (2-3 working days) - £30
Via courier to USA, Mexico and Canada for orders below 5kg.

Rest of World: Standard Tracked Delivery, Medium parcel (2-3 working days) - £70
Via courier to USA, Mexico and Canada for orders up to 15kg. 

Rest of World: Standard Tracked Delivery, Large parcel (2-3 working days) - £85
Via courier to USA, Mexico and Canada for orders up to 15kg. 

Rest of World: Standard Tracked Delivery (3-4 working days) - £75
Via courier to Australia, China, Hong Kong SAR China, Indonesia, Iraq, Japan, New Zealand, Phillippines, Macau, Malaysia, US Virgin Islands, Singapore, South Korea, Taiwan, Thailand for orders up to 2kg. 

Limitations

Unfortunately we are unable to offer orders and shipping via the web shop to the following places: 

Albania, American Samoa, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, The Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, C. African Republic, Chad, Chile, Columbia, Comoros, Republic of the Congo, Democratic Republic of the Congo, Cook Islands, Costa Rica, Curacao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, The Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macau, Macedonia, Madagascar, Madeira, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands-Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Portugal-Azores, Qatar, Rwanda, Saint Kitts and Nevis, Saint Vincent & Grenadines, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, South Africa, Canary Islands, Melilla, Sri Lanka, St. Lucia, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks & Caicos Islands, Uganda, Ukraine, UAE, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Yemen, Zambia, Zimbabwe.

If you would like to place an order to one of the above locations, please contact shop@julianopie.com and, if possible, we will help to arrange a delivery for you. 

RETURNS

We are only about to refund / replace items if they are defective, damaged or if there is an error in the contents of your order. For any of these issues please send us an email at shop@julianopie.com we will then provide further details. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)

Once your return is received we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@julianopie.com